Customer Service Email: d12.performancehk@gmail.com
Product Evaluation Period-
Except for disposable items (such as elastic sports tape), you have a 14-day product evaluation period (including holidays) starting from the arrival of the product.
Return Policy-
Please Note:
Returned items must be unused and free from damage or defects caused by human error. The 14-day evaluation period is meant for your consideration to confirm if the product meets your needs, not for product trials. Please keep the original packaging intact, otherwise, returns will not be accepted.
*The following conditions are not eligible for returns:
- Product evaluation period exceeding 14 days.
- Items with cut tags, opened packaging, or damage due to human factors such as stains, malfunctions, damages, wear and tear, scratches, dirt, etc.
- Damaged or incomplete packaging of returned items, missing invoices, or accessories.
- Malicious or bulk returns.
You may opt for a return if the product or size you choose is out of stock when processing an exchange. For return requests, please contact customer service within 14 days of receiving the product, providing details such as your name, order number, contact number, product name for return, reasons for return, and photos. Upon receipt of this information, our customer service team will assist you with the return or exchange process.
Return Process-
Contact customer service → Confirm eligibility for return → Prepare complete product and invoice → Provide pickup time, contact information, and address → Logistics arranged by the store will collect the return.
Refund Information-
For credit card payments: Upon successful return confirmation, the refund will be credited to the original account.
For cash on delivery payments: Upon successful return confirmation, the refund amount will be transferred to the bank account you provide.
Exchange Policy-
Exchange items must be unused and free from damage or defects caused by human error; please keep the original packaging intact, as exchanges without it will not be accepted.
Exchange Process-
If both you and the store agree to an exchange, process the return on the original order, and place a new order with the store; the company will only invoice you for any price differences and collect or refund those charges. If there are no price differences, no further action is required.
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